Privacy notice
How we use the details and photos you send us when you ask for a quote.
Who we are
The Gutter Guy 247, serving Essex, is responsible for the information you send through this website. Contact us on 07706 066091 or thegutterguy247@gmail.com.
What the quote form collects
Your name, phone number, optional email address, postcode, the service you choose, your message and up to three optional photos. We use this only to reply to your enquiry, price the work and arrange it if you go ahead. Our lawful basis is taking steps at your request before entering into a contract.
Where it is stored
Enquiries and photos are stored in a private, access-controlled database and file store provided by our website platform. They are never shown publicly and are only accessible to us. We use email notifications to our business inbox to help us respond to enquiries. These can include your enquiry details and private links to attached photos, which expire after seven days.
WhatsApp and phone calls
If you message us on WhatsApp, your messages are handled by WhatsApp under its own privacy terms. Pre-filled messages are only sent if you choose to send them. Calls go to our business mobile.
How long we keep it
We keep enquiries only as long as needed to respond, carry out any work you book, and keep normal business records. Ask us at any time to delete your enquiry and photos.
Your rights
You can ask to see, correct or delete the information we hold about you. If you are unhappy with how we handle it, you can complain to the Information Commissioner’s Office (ico.org.uk).
Cookies and measurement
We use Google Analytics only if you choose “Accept analytics”. Until then, no Google script is loaded and no analytics cookies are set. If you accept, Google Analytics cookies (such as _ga) help us count page visits, call and WhatsApp button clicks and successfully saved quote requests. We send only the page address without any search or tracking parts. Your name, phone number, email, postcode, message, photos and enquiry reference are never sent to Google. Advertising storage, ad personalisation and Google signals are always switched off.
You can change your choice at any time with “Cookie settings” at the bottom of every page. If you withdraw consent, analytics stops and we remove the Google Analytics cookies this site set. Your choice itself is remembered in your browser’s local storage.